Reference

What You Need to Know Before You Play

Using 399com means you accept the terms set out on this page. Eligibility, access and account rights all depend on your local law and the region you are in — we keep this clear so there are no surprises.

Jurisdiction-dependent accessAccount rules apply on registrationbKash, Nagad, Rocket wallet terms includedPolicy updates notified via accountBangladesh-eligible regions only

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HOW WE HANDLE POLICY

Data, Security and Account Accountability

Our policy framework covers four areas that matter most to your account: how your data is stored, how cookies work on the platform, how your account is secured, and how long we keep your records. Every account linked to a bKash, Nagad or Rocket wallet goes through identity verification before any withdrawal is processed — this is a fraud-prevention step, not optional. We do not sell your data. Retention periods follow what is needed for financial record compliance, after which data is deleted or anonymised.

Data Storage

Account and transaction data — including your bKash or Nagad wallet reference — is stored on encrypted servers. Access is restricted to authorised staff only, logged and audited regularly.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used on mobile. You can manage cookie preferences in your account settings.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you notice an unrecognised login attempt, use the account lock option immediately and contact support via live chat.

Data Retention and Deletion

We hold your account records for the period required for financial compliance. After that window closes, data is deleted or fully anonymised. Submit a deletion request through email support with your account ID.

Our Legal Position and Your Account Rights

399com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to 399com is subject to the laws of the jurisdiction where you are located. We do not confirm that use of this platform is lawful in every region of Bangladesh — it is your responsibility to check local law before opening an account. Once an

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account is opened, our Terms of Use govern all activity on the platform, including deposits made via bKash, Nagad or Rocket, withdrawal requests, and any disputes arising from account transactions. We reserve the right to restrict, suspend or close accounts where we have reason to believe
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local eligibility conditions are not met. Account data linked to your bKash or Nagad wallet is held in line with our Privacy Policy and is not shared with third parties outside of payment verification and fraud checks. Any changes to these terms are communicated through your
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registered account notification channel. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with any update, you must stop using the platform and contact support to close your account. We aim to keep these terms plain and
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direct — if any clause is unclear, reach out before you transact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your account rights, a transaction dispute involving bKash, Nagad or Rocket, or a request to review your personal data, our support team handles these directly. Use the channels below to get the right team — policy queries are separate from general account help and are handled with a written record kept on file.

Common Questions on Terms and Eligibility

These are the questions we get asked most often about account rights, data handling and legal eligibility. If your question is not here, email support with your account ID and the specific policy clause you need clarified.

Access depends entirely on your location and local law. We do not confirm legality in every region. Check your local regulations before opening an account or making any deposit.

Your wallet reference is used only for payment verification and fraud checks. We do not store your full bKash or Nagad PIN, and we do not share wallet data with third parties outside of those checks.

Yes. Email support with your registered account ID and a data access request. We will provide a summary of the personal data we hold within a reasonable timeframe, in writing.

Send a closure and deletion request via email support. Include your account ID. We will confirm closure, process any pending Rocket or Nagad withdrawal, then delete your data per our retention policy.

Start with live chat for fast triage. For formal disputes — particularly those involving bKash or Rocket transaction records — submit the details by email so a written record is created and assigned a reference.

We push a notification to your account inbox whenever terms are updated. Continuing to use the platform after that notice means you accept the revised version. If you disagree, contact us before transacting.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountRegister LiveLive Baccarat Bangladesh

What You Need to Know Before You Play

Data, Security and Account Accountability

Data Storage

Cookie Policy

Account Security

Data Retention and Deletion

Reach Us on Legal or Policy Matters

Common Questions on Terms and Eligibility

01 Is 399com legal to use in Bangladesh?

02 What happens to my bKash or Nagad data when I deposit?

03 Can I request a copy of my account data?

04 How do I close my account and have my data deleted?

05 Who do I contact if I have a dispute about a transaction?

06 How will I know if the legal terms have changed?

Legal

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