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How 399com Handles Your Personal Information

This Privacy Policy covers what data 399com collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and exactly how we protect it.

Account data protectedbKash, Nagad, Rocket contextYour rights explainedContact path availableBangladesh-region scope
399com How 399com Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and data accuracy sit at the core of how 399com runs account records. Every account is linked to the payment method you registered with — bKash, Nagad or Rocket — and changes to that linkage require identity verification before they take effect. We do not retain payment credentials beyond what is needed to match your withdrawal to the wallet you deposited from.

Encryption in Transit

All data passed between your device and our servers travels over SSL encryption. This covers login, deposit confirmation, and any account update you make from a mobile browser or app session.

Cookie and Session Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed on your device without a clear disclosure in our cookie notice.

Data Retention Period

Account records are kept for as long as your account is active and for a period after closure as required under applicable regional rules. You can request a summary of what we hold at any time via support.

Wallet Verification Steps

When your withdrawal request is matched against your bKash, Nagad or Rocket account, we verify the wallet number against the one on your original registration. This step protects your funds from being sent to the wrong account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your account record, or need to flag a concern about how we handled your information, our support team handles privacy requests directly. Use the channel that works for you — email keeps a written trail, live chat gets you a faster response during active hours, and the help form routes your message to the right team.

Email Privacy Request Send a written data request or deletion query to our support email. Include your registered account name and the wallet type you use — bKash, Nagad or Rocket — so we can locate your record.
Live Chat Support Open the chat widget from any page in the lobby. Privacy queries are handled by the same support team — state your request clearly and they will escalate to our data handling team.
Help Form Submission The account help form in your dashboard lets you submit a formal privacy request. Select the data category that applies and we will respond within the timeframe required by your eligible region.

Common Questions About This Privacy Policy

These are the questions we actually get asked about data handling, account records and your rights under this policy. Answers reflect how 399com operates for accounts in Bangladesh — eligibility and applicable rights depend on your local law and eligible region.

We store your name, contact details, device identifiers, session logs, and the wallet reference you used — bKash, Nagad or Rocket — to deposit. No payment credentials are stored beyond the wallet number needed to match withdrawals.

Yes. Submit a data access request via the help form in your account dashboard or by emailing support. Include your registered wallet type so we can locate your record and respond within the applicable regional timeframe.

We do not sell or share your personal data with advertisers. Data is only shared where required by applicable regional law or to process your account transactions through payment rails like bKash, Nagad or Rocket.

Contact support via live chat or the help form and state your deletion request clearly. Some data must be retained for the period required by regional rules even after deletion — support will explain what applies to your account.

Your wallet reference is retained only for the period required under applicable rules in your eligible region. After that period, it is removed from active records. You can ask support for the specific retention period that applies.

We use session and preference cookies to keep your lobby working smoothly. You can adjust cookie preferences in your browser settings. Turning off session cookies may affect your ability to stay logged into your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.