Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your 399com account — from how deposits through bKash, Nagad, and Rocket are handled, to how access and eligibility are determined by your local law and region.

Account eligibility depends on local lawWallet rules: bKash, Nagad, RocketAccount access and closure termsJurisdiction-dependent availabilityContact support for policy questions

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about your account or a transaction made via bKash, Nagad, or Rocket, our support team handles policy questions directly. You can reach us through the channels below — pick whichever fits your situation.

HOW WE OPERATE

How 399com Handles These Commitments

These terms are enforced consistently across every account. We do not apply different rules based on deposit volume or payment method — whether you use bKash, Nagad, or Rocket, the same verification and account conduct standards apply. Here is how we handle the key areas these terms cover.

Wallet Verification

We verify that the mobile wallet number used for deposits matches your registered account details. This applies equally to bKash, Nagad, and Rocket transactions to keep your funds secure.

Account Security

Your account is protected by OTP-based login confirmation. We do not store full wallet credentials — only the reference numbers needed to match transactions during withdrawal checks.

Data Retention

Transaction records and account activity are retained as required for financial accountability. You can request a summary of your account history by contacting support through the help page.

Terms Change Process

When we update these terms, the revision date changes at the top of this page. We do not send individual notices for minor edits, so checking this page periodically keeps you current.

What These Terms Actually Cover

399com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a 399com account, you confirm that you have read and accepted these terms. Your account is personal — you cannot transfer it, share login credentials, or hold more than one account at the same time. Deposits made through bKash, Nagad, or Rocket are processed

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under the wallet rules of those respective services in addition to our own. Withdrawals follow a verification step: we check that the wallet name on your account matches the one used for deposits, so keep your bKash, Nagad, or Rocket number consistent from the start. Access
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to the platform depends on your local law and the eligible region you are in — we do not override local restrictions, and it is your responsibility to confirm that using this service is permitted where you are. We may update these terms at any time.
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When we do, the updated version is posted at this address and takes effect immediately. Continued use of your account after an update means you accept the revised terms. If you disagree with a change, stop using the account and contact support to close it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions, and how these terms apply to real account situations in Bangladesh.

The core account terms are the same regardless of payment method. However, bKash, Nagad, and Rocket each have their own wallet service rules that also apply when you transact through them.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket number violates these terms and may result in your account being reviewed or closed.

Stop using your account and contact support to request closure. Continuing to use your account after a terms update is treated as acceptance of the revised version.

Access depends entirely on your local law and eligible region. These terms do not override local restrictions. It is your responsibility to check whether using this service is permitted where you are.

Contact support through live chat or email and specify the date range you need. We will provide a record of your account activity, including wallet transactions via bKash, Nagad, or Rocket.

No. These terms allow only one account per person. If duplicate accounts are found, both may be suspended while we review the situation and verify your identity.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

Reach Us About These Terms

How 399com Handles These Commitments

Wallet Verification

Account Security

Data Retention

Terms Change Process

Common Questions About These Terms

01 Do these terms change based on which payment method I use?

02 Can I use someone else's bKash or Nagad number for my deposits?

03 What happens if I disagree with a change to the terms?

04 Is my account valid if local law in my region restricts online casino access?

05 How do I request a copy of my account or transaction history?

06 Can I hold more than one 399com account?

Terms & Conditions

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